How does shipping work?
Every order is made in-house in Los Angeles and Cleveland, with a 6-piece minimum. Pick the delivery option that fits your date:
- Normal (Standard Delivery): estimated to arrive in about 2 weeks.
- Rush (One-Week Rush Delivery): arrives at your doorstep in 1 week and adds 15% to the order cost.
- Super Rush (3-Day Super Rush Delivery): arrives in 3 business days and adds 30% to the order cost.
Super Rush cutoff: order by 2:00 PM ET on Tuesday to have items in hand by Friday. Super Rush is not available for all products, styles or PO Box addresses. For orders placed in store, a member of our team sets up shipping with you directly.
Need it sooner? See delivery times for rush options, or check Rush and Super Rush printing.
Mockups first, then production
Before anything is printed, you get a mockup to approve. It lists dimensions, placements, sizing and style details for every garment. Once you approve, the order moves to production, and we email you as it progresses: when it is approved, when it is in production and when it ships with tracking.
Check the mockup closely. Changes belong at this stage, because the approved mockup becomes the guide our team prints from.
Reorders in one message
We save the details of every order, including artwork and mockups. To reorder, email sales@tbsp.la or call (323) 433-0033 and tell us what you need.
What if something is wrong with my order?
Notify us within 24 hours of receiving your order. We will reprint at no charge if there is:
- An incorrect size count or quantity
- Wrong artwork placement or extreme crookedness (placement can vary by up to 3/4 of an inch)
- Incorrect artwork sizing (exact sizing cannot always be matched, due to printing technology and materials)
- An error caused by a mechanical printing mishap
Refunds go back to the original card or as credit toward your next order. If you are not satisfied with a product, contact your production representative or call us within 15 days of purchase. Eligible products are refunded at full product price, excluding postage and processing costs.
What we cannot cover
Some things are outside our control, so please review your design and options carefully before approving:
- Spelling, punctuation or grammar errors in customer artwork
- Low-resolution or poor-quality uploaded images
- Design errors introduced by the customer
- Errors in options you select, such as product type or size
A quick tip: our free art check catches most file problems early. See helpful design tips before you send art.
Questions about an order? Visit support. Starting a new one? Get a free quote.