Terms & Conditions

These Terms & Conditions apply to every order placed with The Best Screen Printing (“TBSP”, “we”, “us” or “our”). By approving a quote, an invoice or a proof, you (“the customer”) agree to these terms. If anything here is unclear, please contact us before you place your order.

1. Quotes and payment

• Every order starts with a quote. Once you approve it, we send an invoice.
• Orders must be paid in full before production starts, unless TBSP staff approve other terms in writing.
• If you pay by check, the turnaround time starts when the check clears.
• A $30.00 fee applies to any returned check.

Example: a company approves our quote and we send the invoice. They pay a week later. Their order goes on the production schedule the day the payment is received, not the day the quote was approved.

2. Minimums

The minimum for every TBSP order is 12 pieces. This applies to every decoration method, including screen printing, DTG, DTF, heat transfer vinyl and embroidery. We do not decorate orders of fewer than 12 pieces.

Some orders have a higher minimum:

3. Turnaround time

Turnaround starts only when all of these are done:

1. your order is paid in full
2. we have everything needed to complete it (all artwork, tag files, fonts for editable tags, shipping details, etc.)
3. you have approved your mockup

Most mockups are sent within 24–48 hours after we receive payment and all the information we need. A delay in any of these steps can delay production.

• Super Rush is not available for all products, styles or PO Box addresses.
• Each finishing service (printed tags, hem tags, etc.) adds about 2 days.
• Complex orders and add-ons may take longer.
• The current turnaround for your order is shown on your quote and invoice.
• Events outside our control (weather, power outages, supplier shipping errors, etc.) are not included in turnaround estimates and may add time.

Deadlines

If you need your order by a certain date, tell us when you request your quote. A rush fee may apply if there is not enough time under Normal turnaround. If you tell us about a deadline only after your order is paid and in production, we may not be able to meet it. We do everything we can to meet requested dates, but we can only guarantee a date when a Rush or Super Rush fee is paid.

Holidays

We are closed on the days below. They are not business days and do not count toward turnaround time:

• New Year’s Eve and New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day and the day after Thanksgiving
• Christmas Eve, Christmas Day and the day after Christmas

4. Artwork

• Files must be vector or at least 300 DPI, sized to the size you want printed, with text converted to outlines.
• A print can only be as good as the artwork. TBSP is not responsible for poor print quality caused by poor artwork.
• TBSP is not responsible for misspellings, errors or other issues in your art file. We try to catch problems and point them out, but we may not catch them all. If it is in your art file and on your approved proof, that is how it will print.
• You must have the right to use any artwork, logo or trademark you send us.

5. Mockups and proof approval

Your mockup is a digital preview that helps us quote and plan your order. It is not an exact picture of the finished product. Screens, cameras and garment photos show color differently, and each decoration method, fabric and garment color changes how ink and thread look. Print size and placement are approximate and may be adjusted to fit the garment’s sizes and seams and to follow production best practices. For orders on customer-provided garments, the mockup uses a standard garment.

Before anything is produced, we email you a digital proof with the final artwork size, placement and colors (including PMS or thread colors when provided). Production starts only after you approve it. If exact color matching matters, tell us your PMS colors or ask for a pre-production sample.

• Check every detail of your proof: spelling, colors, sizes ordered, placement and accuracy of the artwork. This is how your order will print.
• TBSP is not responsible for corrections requested after you approve the proof. Changes after approval delay production and may cost extra.
• Approving later than 24 hours after you receive the proof may delay production.
• If you have not received your proof within 24–48 hours, check your spam folder, then contact us. Following up on your proof is your responsibility.

6. Print size and placement

Maximum print sizes

Not all garments are sewn exactly the same. These sizes are a “safe zone” to avoid printing on seams or edges. Check the product page for the exact measurements of each product.

Collars, seams, zippers and pockets

Printing near or over collars, seams, zippers, pockets or other uneven surfaces can cause small differences in registration and ink coverage. Large prints may run over the sleeve seam. These are considered acceptable and are not eligible for reprints.

Exact measurements

Each garment is loaded onto the press by hand. If you ask for a print, for example, 2” below the collar, we use that as our target, but placement can vary by up to 1” in either direction. This is not a misprint and is not eligible for a reprint or refund.

7. Screens and setup

• Screen printing includes setup fees. We try to keep your screens for about 3 months for reorders.
• Like the rest of the industry, we use one set of screens per design, so the design prints the same size on every garment size. Keep the maximum print sizes above in mind for youth and girls’ sizes.
• If you want the design in different sizes for different garment sizes, tell us before ordering. Each set of screens is treated as a separate order, with its own setup, pricing and minimums.

Example: a company orders 36 girls’ shirts and 60 unisex shirts with the same design, sized differently for each. We make two sets of screens. The girls’ shirts are priced at the 36-piece tier and the unisex shirts at the 50–99 tier, each with its own setup. It is not priced as one 96-piece order.

8. Garments

Stock availability

Garments are ordered after your order is placed, and we cannot guarantee they will be in stock. TBSP is not responsible for out-of-stock items. If something is unavailable, we will suggest replacements and get your approval before using one.

Garments supplied by TBSP

• TBSP is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled sizes, holes or ripped seams. We inspect garments as we print, but we are not the manufacturer and cannot guarantee every piece. If an exact count matters, we recommend ordering about 5% extra of each size.
• Some manufacturers over-dye garments (re-dye them after manufacturing). Because of this, we cannot fully guarantee color consistency with discharge printing. It is most visible on white ink, which can show a slight off-white tint. Ask us about other print methods if this is a concern.

Garments supplied by you

• We usually accept customer-provided garments, but we cannot know how every fabric will react to each decoration method.
• TBSP does not replace or refund customer-provided garments, whatever their price.
• If we make a misprint, we reprint for free on a generic unisex garment brand that we carry.

Choosing the right garment

We are always happy to help you choose a garment, but the final choice is yours. If you are unsure, we can order blank samples for you. Samples are billed per piece, shipped unprinted, and are not credited toward your order.

9. Changes after payment

Once your order is placed, our team starts working on it right away, so changes are costly and slow everything down. Please place your order only when you are sure.

• Any change not caused by a supplier stock issue has a $50.00 change fee, plus the extra cost of the change.
• Any change delays your order, even if you paid a rush fee or gave us a deadline.

Example: a company orders 60 royal blue shirts and we order them from the supplier. Three days later, they switch to white shirts. We must send the royal blue shirts back (paying a 35% restocking fee and shipping) and order new ones.

10. Cancellations

• Cancelling after your order is placed carries a 35% restocking fee, plus any costs for work already done.
• No cancellations once production or any work on the garments (tag removal, printed tags, printing, hem tags, etc.) has started.

When a cancellation is accepted, we refund the order minus these fees.

11. Shipping

TBSP is not responsible for delays or errors caused by the shipping carrier, such as weather delays or a package delivered to the wrong address when the correct address was given.

12. Spoilage and under-runs

Small losses are normal in garment decoration. Please keep this in mind and consider ordering a few extras.

• Screen printing: we are not responsible for spoilage or under-runs up to 3% on jobs of 100+ pieces per design, and up to 10% on jobs under 100 pieces. A reprint requires spoilage above 10% of the order (and at least 10 pieces per design). Below that, we refund the cost of any missing pieces.
• DTG printing: the spoilage rate is 10%. DTG uses water-based inks and the garment color affects the result, so we cannot guarantee exact color consistency.
• Lost profits: TBSP is never responsible for lost profits on missing or defective pieces. For example, if you paid us $12.00 per shirt and planned to sell each one for $35.00, our responsibility is limited to the $12.00 you paid us.

13. Quality check, claims and reprints

We check garments as they come off the press, but mistakes can still happen, so please check your order as soon as you receive or pick it up.

• Report any problem within 48 hours of delivery or pick-up by emailing sales@tbsp.la. We cannot accept claims after that.
• If your order was printed differently from the proof you approved, we reprint the defective pieces. We do not offer refunds, but we gladly reprint production errors above the spoilage rates in section 12.
• Send the misprinted pieces back to us. We provide a UPS label and cover the shipping.
• We are not responsible for pieces sold or given away before they are returned. Example: if you received 100 shirts, sold 15, then found a print defect and returned 85, we reprint the 85 returned shirts.
• TBSP is not responsible for lost income, customers, accounts or contracts if defective pieces are sent on to your own customers. The final quality check is yours.

14. Your satisfaction

We will always help you choose the right garment and decoration, and we send a proof for your approval before anything prints. TBSP is not responsible for your personal satisfaction with a garment or artwork that you chose and approved.

15. Our code of conduct

We are committed to excellence in everything we do, to ethical and responsible conduct, to respect for every person, and to respect for the environment. In particular, TBSP:

• does not discriminate in hiring or employment on the basis of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, political opinion or disability
• respects employees’ right to associate, organize and bargain collectively, lawfully and peacefully, without penalty
• provides a safe and healthy workplace that meets all applicable laws, including clean drinking water and sanitary facilities, fire safety, and proper lighting and ventilation
• follows all wage and hour laws, including minimum wage, overtime and legally required benefits
• follows all applicable environmental laws and all other laws for the making, pricing, sale and distribution of our products

16. Contact us

Questions about these terms or your order:

The Best Screen Printing (TBSP)
2710 S Broadway Avenue, Los Angeles, CA 90007
Phone: (323) 433-0033
Email: sales@tbsp.la

We may update these terms from time to time. The version in effect when you approve your quote or invoice applies to your order. See also our Privacy Policy.

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